Anonymous: This is a TERRIBLE product... As mentioned above, after 90 days "uncomfortable" but NOT only for sleeping... this product has defective cushions... While the chaise & pull out portions of the couch remain firm, the sofa portion suffers a major transition in firmness within a mere 90 days. Return of this "defective" merchandise has proven a traumatizing task! A total of 5 weeks has past since I contacted Ikea about the problem (after 96 days of use as a sofa - 4 days of use as a sofa-bed) AND I STILL HAVEN'T BEEN ABLE TO COORDINATE A RETURN! Ikea Brooklyn, NY has a Better Business Bureau rating of F - there is NO ONE to HELP once you purchase this poor quality, defective merchandise. Customer care is NON-EXISTENT at Ikea! I have been in touch with "Customer Relations Manager - Julie (in PA), Customer Advisor Marshal (in MD), Resolutions Advisor Janelle (in MD) and 11 different email staffers from "customer care" - email is randomly responded to by "whoever" happens to open email that day. There are NO CASE MANAGERS - this company allows it's managers NOT to answer phone messages (all good and well - in 5 weeks I only left 2) but with a case number, 3 telephone numbers to return my calls... NO ONE CALLS BACK! This is the worst customer service experience I have ever had!Terrible product - terrible service - BUYER BEWARE!!! Check, check and double check your store and research your merchandise. I spent over $3000 at Ikea in one day - and if I could load all of it into a truck and deliver each and every piece of it back I would. I will never do business with this company again! Jul 26, 11
Anonymous: I am in paris I wanted to by one but afer reading your message I just don't wanna by one anymore!!! So thanks... Dec 22, 11
Anonymous: Is your beef with the product or company? Dec 5, 12
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