James Smith

"I purchased a Cybook Gen3 from Booken. I was pleased with the promptness of the shipping and the pre-sale service I received. Unfortunately, the unit failed in less than a week. The display no longer worked and would show a random series of horizontal lines. This happened after I had been using the unit for an hour or so after lunch. I turned it off and placed it face down on top of a paperback book to protect the screen. About two hours later, I turned it on and it no longer worked. The unit had no had any trauma such as being dropped, hit, or placed in an improper environment. Booken has declined to repair or replace the unit under warranty saying that "the warranty does not cover broken parts". I wonder what, if anything, the warranty does cover? They have offered to repair the unit for 100 Euros plus shipping each way (I live in Brazil). I suspect this is about their cost for a new unit. I was fairly satisfied with the product, but reliability seems to be an issue. The company ethics also seems to be a major problem. If you are considering this eBook reader, I would give some serious thought as to whether you could afford to deal with a situation like this. " more