en-us http://www.productwiki.com/kipling/ Activity feed http://www.productwiki.com/kipling/#item-23785 <div><p><em>June 11, 2007 at 4:02 pm</em></p> <img src="http://images.productwiki.com/upload/images/north_face_endurus_xcr_boa-75-75.jpg" border="0"/></div> Mon, 11 Jun 2007 16:02:20 -0400 kipling http://www.productwiki.com/kipling/#item-23785 http://www.productwiki.com/kipling/#item-152499 <div><p><em>June 11, 2007 at 4:00 pm</em></p> <img src="http://images.productwiki.com/upload/images/north_face_endurus_xcr_boa-75-75.jpg" border="0"/><ul> <li>tapped as "have it"</li> <li>tapped as "love it"</li> <li>new pro/con: <em class="new">Customer Service will send you (free of charge) a repair kit, should the wiring or screw system brake </em></li> <li>disagreed: <em class="statement">&quot;Screw system can be complicated, and the shoe is useless if it breaks&quot;</em></li></ul></div> Mon, 11 Jun 2007 16:00:48 -0400 kipling http://www.productwiki.com/kipling/#item-152499 http://www.productwiki.com/kipling/#item-26276 <div><p><em>June 3, 2007 at 2:25 pm</em></p> <img src="http://images.productwiki.com/upload/images/north_face_endurus_xcr_boa-75-75.jpg" border="0"/> <p>"I bought a pair and have really been liking them, as if you are in a hurry, you can just put your feet in and go...tightening them later, or not. The only problem I've had just occurred last week where the screw that holds the knob on the back of one of the shoes came off, and I haven't been able to get in touch with North Face (well, they haven't yet replied to by e-mail). It looks like it could easily be replaced by a regular screw, but I'm not sure. I would be pretty bad if this wasn't fixable. It seems all North Face products are guaranteed for life, whatever that means. I can't really see how the wires could brake unless they got caught in something and you kept pulling...they seem to be made quite strongly. If anyone knows of a place to get them fixed, please let me know. Thanks! UPDATE 11 June, 2007: North Face Customer Service Phone:(866) 715-3223, prompt 7. Monday-Friday, 8:00am-4:00pm Pacific time. They will send customers a repair kit or give details about how to send the shoes in to get fixed. The customer service rep said that you can only get the kits through North Face. So if you thought that the shoes would be useless if they broke, there is hope at the end of the tunnel. Good thing I didn't throw mine out!"</p></div> Sun, 03 Jun 2007 14:25:46 -0400 kipling http://www.productwiki.com/kipling/#item-26276 http://www.productwiki.com/kipling/#item-152504 <div><p><em>May 29, 2007 at 8:32 pm</em></p> <img src="http://images.productwiki.com/upload/images/adidas_megabounce-75-75.jpg" border="0"/><ul> <li>tapped as "have it"</li></ul></div> Tue, 29 May 2007 20:32:53 -0400 kipling http://www.productwiki.com/kipling/#item-152504 http://www.productwiki.com/kipling/#item-162641 <div><p><em>May 29, 2007 at 8:32 pm</em></p></div> Tue, 29 May 2007 20:32:43 -0400 kipling http://www.productwiki.com/kipling/#item-162641